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Privacy Policy

R01 Cleaning respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect any information you provide when you visit our website or use our cleaning services.

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By using our website or booking a service, you agree to the terms set out in this policy.

Information We Collect

We may collect and process the following types of personal data:

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  • Name and contact details (such as email address, phone number, and home or business address)

  • Booking details, including service type, date, and location

  • Any information you provide when contacting us or submitting a form

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We collect this information to provide our services effectively and maintain accurate records.

How We Use Your Information

Your information is used to:

  • Manage bookings and provide cleaning services

  • Communicate with you about your appointments or enquiries

  • Process payments and send invoices or receipts

  • Improve our services and website experience

  • Comply with legal and regulatory obligations

We will never sell or rent your data to third parties.

How We Store and Protect Your Data

We store personal data securely using encrypted systems and password-protected software.
Only authorised staff have access to your information, and all data is handled in accordance with UK GDPR and the Data Protection Act 2018.

We keep personal data only for as long as necessary to fulfil the purpose it was collected for, or as required by law.

Your Rights

Under data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time (where processing is based on consent)

  • Object to or restrict certain types of processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Cookies

Our website may use cookies to enhance your browsing experience and analyse traffic. You can choose to accept or decline cookies in your browser settings.

Updates To This Policy

We may update this Privacy Policy occasionally to reflect legal or business changes. The latest version will always be available on our website.

Last updated: 14/10/25

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If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

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+44 7470442128

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